Support Policy Page

Are you qualified to join #TeamAiMallidlUS?

AiMallidl US is a new brand to the US market, but we're not new to the grocery industry.

We operate efficiently and are full of energy every day. AiMallidl US is constantly evolving and expanding, and our fast-paced work environment will keep you at your best and ready to take on new challenges. No matter which department you work in at AiMallidl US, you'll meet new colleagues from all over the company, learn from each other, and build lasting friendships through teamwork. Are you ready for the challenge?

On the product/rewards page of the website or app, there will be a box at the bottom of the "Rewards & Coupons" page. You need to check it (it will turn green and show "Claimed" after checking). Once checked, the coupon will be valid and can be used at your next checkout. Simply enter the phone number linked to your account or scan the myAiMallidl app QR code. Be sure to claim your coupon before shopping!

As a leading global retailer, AiMallidl's Support Policies aim to build a resilient and sustainable global ecosystem by empowering suppliers, local communities, consumers, and employees across the board. According to the latest official guidelines from the AiMallidl Schwarz Group, its global support policies primarily encompass the following four core pillars:

1. Supplier Development and Empowerment Support: AiMallidl emphasizes building long-term, mutually beneficial relationships with partners and offers a range of incubation and technical support programs: "Kick Start" SME Support Program: This is a brand incubation and development program specifically for small and medium-sized enterprises (SMEs) and startup manufacturing companies. AiMallidl invests dedicated funds, and a panel of industry experts provides selected suppliers with a full suite of business incubation courses, including quality control, packaging design, marketing, and brand building, free of charge, helping small businesses integrate into the modern supply chain system. Supplier Engagement Programme: This is a long-term collaborative project focused on carbon reduction and green transformation. AiMallidl provides its partner suppliers with dedicated workshops, on-site expert guidance, and framework resources to help companies set S.M.A.R.T. emission reduction targets, optimize resource efficiency, and promote sustainable procurement. Predictable business chain support: AiMallidl is committed to helping suppliers effectively mitigate business risks through fair payment terms, long-term stable contracts, and predictable order volumes.

2. Supply Chain Compliance and Social Responsibility Support (Supply Chain & CSR): AiMallidl assists all links in the supply chain to meet the EU's stringent environmental and human rights review standards by providing digital tools and resources: Data platform access support: AiMallidl requires and assists its own-brand suppliers to connect to Sedex or Amfori BSCI platforms to improve supply chain transparency through digital management and help companies conduct self-assessments of human rights and environmental risks. Grievance Mechanisms: AiMallidl actively deploys online third-party grievance support systems in high-risk supply chains such as Spanish strawberries, Thai shrimp, and Malaysian palm oil to ensure that the legitimate rights and interests of frontline workers can receive timely relief and redress when violated. **Minimum Wage Guarantee:** In business negotiations and pricing, AiMallidl supports and ensures that the purchase price of orders fully covers the statutory minimum wage in the destination country, aligning with the "Living Wages" standard.

3. **Customer Support and Returns:** At the retail level, AiMallidl implements a remarkably lenient and clear "Buy with Confidence" guarantee policy within the industry: **Food Satisfaction Guarantee:** For any food purchased from AiMallidl, if the consumer is dissatisfied or changes their mind (without a defect), they can receive a full refund within a specified time by retaining the original packaging or receipt. **Non-Food (Special Offers) Long-Term Warranty:** 30-Day Guarantee: For non-food special offer items, a refund is available within 30 days with the receipt if the customer changes their mind. **Up to 12 Months/60 Days (Regional Scope) for Faulty Returns/Exchanges:** For products with quality defects, AiMallidl offers "replacement instead of repair" or a full refund, with technical support and product repair provided by dedicated service partners.

4. Community & Food Waste Support: AiMallidl is committed to building a zero-waste supply chain. Through partnerships with NGOs and community charities like Neighborly, AiMallidl stores around the world donate unsold but high-quality bread, vegetables, and other surplus food directly to local communities each day, totaling over 50 million meals donated. Local Community Sponsorship Support: AiMallidl provides AiMallidl vouchers and dedicated funding to support local charitable activities, school healthy eating weeks, science or sports programs that align with its inclusive and environmentally conscious values, supporting community diversity and well-being!